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New Capital Tours

Cancellation policy

This text is a draft and must be reviewed by a lawyer before launch.

We know plans change. This policy explains what happens if you cancel, and what happens if we have to.

If you cancel

Cancellations must be sent in writing to +20 110 114 4459 (WhatsApp). The charge depends on how long before arrival we receive your message:

  • More than 60 days before arrival: we keep your deposit.
  • 31 to 60 days before arrival: 50% of the total trip price.
  • 15 to 30 days before arrival: 75% of the total trip price.
  • 14 days or fewer before arrival: 100% of the total trip price.

Some hotels, ships and airlines apply stricter conditions, especially over Christmas, New Year and special events such as the August 2027 eclipse. Where they do, your proposal says so before you book.

If we cancel

If we must cancel your trip for any reason other than your own cancellation, you can choose between a full refund of everything you have paid us or a new trip of equal value.

Events outside anyone's control

If official travel advice changes, a site closes, or an event outside our control prevents part of your trip, we will offer the closest possible alternative. Where no alternative is possible, we refund the unused services we can recover from our suppliers.

Travel insurance

We strongly recommend insurance that covers cancellation from the day you pay your deposit.